Cybernet warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, Cybernet will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit or component will be covered by the balance of the time remaining on the customer's original limited warranty. Cybernet provides no warranty for the third-party software or hardware included with the product or installed by the customer.
Lithium batteries in all tablets and All in One devices carry one year warranty regardless of warranty on the main device. Please see the Battery Maintenance Guide to prevent battery damage due to long term storage.
Cybernet's warranty support hours are Monday through Friday, 9:00 AM to 5:00 PM GMT. If you are outside the Eurozone or in a different time zone, you can begin the process of requesting warranty service via our support request form.
For information on obtaining warranty service, call your Cybernet dealer or Cybernet. Cybernet's Customer Support telephone number is +44.0300.124.6600.
To obtain warranty service, please contact Cybernet Customer Support for a Return Authorization number (RMA). You will be required to provide the following:
The customer is responsible to pay for any costs associated to shipping the RMA unit back to Cybernet for repairs. If the unit is still within warranty, Cybernet will pay for the return shipping back to the customer.
Any products without a Return Authorization Number (RMA) will be refused
When your product falls out of warranty and service is needed, you must contact Cybernet technical support team and obtain a Return Authorization Number. Cybernet's out of warranty repairs are Flat Repair fees and vary by product model. A Cybernet technical representative can provide this information.
When out of warranty flat repair has been authorized, this includes all components and sub-assemblies including motherboard, display panel, hard drive and or any other parts & components. Out of warranty flat repair fees are subject to review of the device and do not include physical damage and are subject to additional charges. Products upon evaluation by Cybernet may be deemed "unrepairable" if there is excessive damage. In these circumstances, the customer is responsible for a £99 evaluation fee. Warranty on all repairs are 90 days from date of shipment from Cybernet repair facilities.
Cybernet is not responsible for shipping costs to and from Cybernet for out of warranty repairs.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CYBERNET'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
With an extended warranty, you can add an extra layer of protection to our already industry-leading warranty term.
Cybernet's warranty support hours are Monday through Friday, 9:00 AM to 5:00 PM GMT. If you are outside the Eurozone or in a different time zone, you can begin the process of requesting warranty service via our support request form.
For information on obtaining warranty service, call your Cybernet dealer or Cybernet. Cybernet's Customer Support telephone number is +44.0300.124.6600.
To obtain warranty service, please contact Cybernet Customer Support for a Return Authorization number (RMA). You will be required to provide the following:
The customer is responsible to pay for any costs associated to shipping the RMA unit back to Cybernet for repairs. If the unit is still within warranty, Cybernet will pay for the return shipping back to the customer.
Any products without a Return Authorization Number (RMA) will be refused.
When your product falls out of warranty and service is needed, you must contact Cybernet technical support team and obtain a Return Authorization Number. Cybernet's out of warranty repairs are Flat Repair fees and vary by product model. A Cybernet technical representative can provide this information.
When out of warranty flat repair has been authorized, this includes all components and sub-assemblies including motherboard, display panel, hard drive and or any other parts & components. Out of warranty flat repair fees are subject to review of the device and do not include physical damage and are subject to additional charges. Products upon evaluation by Cybernet may be deemed "unrepairable" if there is excessive damage. In these circumstances, the customer is responsible for a £99 evaluation fee. Warranty on all repairs are 90 days from date of shipment from Cybernet repair facilities.
Cybernet is not responsible for shipping costs to and from Cybernet for out of warranty repairs.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CYBERNET'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT.
DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
